Frequently Asked Questions

Contact us at info[at]tahitistockfootage.com, we'll be happy to help.

No, the service is free. Opening a member account is free. You only pay when you purchase licensed images.

Registered members can:

• Purchase credits or subscriptions
• Acquire image rights based on usage, territory and duration
• Get volume discounts
• Access their profile page to represent their Company

Click on "Password forgotten", enter your registration email address, and an email will be sent to reset your password.

You can download for free the preview clip or photo to check if it suits your project.

Click on "Download sample" to get the preview.

For buyers: The model or property release is provided by the author. If it's essential and not available, contact us at info[at]tahitistockfootage.com.

For authors: While not mandatory, it's strongly recommended to include a release to protect yourself against potential lawsuits.

Information is available on the image page: description, format, aspect ratio, duration, license, frame rate, codec, container, file size, bitrate.

You can find free images in the menu on the catalog page, or in the banner at the bottom of the site.

All prices are displayed and payable in Euros (€). Any other currency displayed is for informational purposes only.

1. Click on the (+) icon on the image
2. A confirmation appears at the top of the page
3. To view your favorites, click on + in the menu bar

By keywords: Type in the search bar. Separate multiple keywords with a comma.

Advanced filters: Photos/videos, license types, shot values, formats, dominant color, categories.

1. Select the image and license
2. Click "Add to cart"
3. Continue shopping or view your cart
4. Apply a discount code if you have one
5. Verify your billing information
6. Accept the Terms and proceed to payment
7. After validated payment, download your files

The main payment method is bank transfer.

Contact us after validating your order to get the necessary payment information.

Yes, if you order at least one minute total from multiple clips. Place your order, pay by bank transfer and contact us specifying the desired timecodes. We'll send you a ProForma invoice.

During your purchase, enter the coupon code in the designated field. The discount will be automatically applied to the price before tax.

In your account, go to your profile settings, click "Edit" and enter your company name in the billing information.

All your payment receipts are stored in your account → Purchase History.

In accordance with the law on downloadable digital products, no refunds are provided, unless the file is proven to be defective or the download is impossible.

We strongly recommend downloading the preview file before purchase to verify the image suits your project.

Tahiti Stock Footage applies VAT according to French Polynesia regulations, payable by residents of Polynesia. No additional fees are applied to payment methods.

You can download your file up to 3 times after purchase, within 6 months. If you need more, contact us.

Yes, you must include the following credit:

• "Additional stock footage by [author name] / Tahiti Stock Footage"
• Or simply "TAHITISTOCKFOOTAGE"

Yes, unless otherwise specified by the author, you can make modifications according to your production needs.

Yes, but usage is limited to the subscribed license. A Rights-Managed licensed image can only be used on one project.

Usage is limited to the subscribed license. If it doesn't allow it, you must purchase a new license or pay for an extension.

1. You have 3 attempts to download each file
2. Check your internet connection
3. Verify that the downloaded file size matches the indicated size
4. If the problem persists, contact us with your order reference

• Check if your software can read large files
• Use third-party software to convert the format if needed
• Make sure you have the latest version of QuickTime Player
• The file may be corrupted if the download was interrupted

If the logo appears, you downloaded the preview version.

You must purchase a license to get the watermark-free file.

Each image is protected by copyright. Customers purchase a usage license based on several criteria:

• How the image will be used
• Distribution method
• Duration of use
• Geographic scope

The image remains the intellectual property of its author.

1. Click "Calculate price"
2. A pop-up menu appears
3. Choose: usage, distribution, duration, geographic scope
4. The price displays automatically
5. Validate to add to cart

Contact us to get a "best customer" discount when you purchase a large number of images.

Royalty-Free licenses: starting at €7

Rights-Managed licenses (web): starting at €100

Pricing depends on usage, distribution, duration, geographic scope, rarity and format of the image.

The cart is used to list all the images you've chosen before the final license purchase.

From the cart, you can remove an image or return to the image page to modify the license.

You must be registered as a Customer on the site.

Click on the cart icon at the top of the page.